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Meeting and Convention Manager
2 months ago
REPORTS TO:
Director of Social Catering/Director of Sales & Marketing
ESSENTIAL JOB FUNCTIONS:
Execute administrative tasks related to account management in accordance with corporate standards. Document and arrange comprehensive requirements for each event.
Facilitate collaboration among various departments to service accounts, including directing room service for the creation and delivery of VIP amenities.
Conduct interviews, hire, train, evaluate performance, resolve issues, maintain open communication, and recommend disciplinary actions when necessary.Engage with sales, front office, and reservations to coordinate and oversee guest room allocations and special reservation requests.
Allocate banquet and meeting room setups based on client specifications, such as classroom or round table arrangements. Review the work of banquet staff to ensure precision. Monitor in-house group activities, providing assistance as needed, including organizing exhibit setups.Build relationships with and entertain meeting planners while promoting hotel facilities and services. Conduct property site inspections as needed.
Advise sales personnel on the capacity to meet client requirements, including phone needs, suitability of available space, and materials such as booths.
Support sales teams in promoting the hotel, generating leads, and securing repeat bookings.Plan and facilitate pre- and post-convention meetings with clients and relevant departments.
Document tracking of group activities. Access and input data into a computer system to produce account history reports.
Communicate both verbally and in writing to provide clear guidance to staff.
Adhere to attendance policies and be available to work regularly.
Perform any other job-related tasks as assigned.
REQUIRED SKILLS AND ABILITIES:
Must possess the ability to communicate effectively in English. Self-motivated individual with a balanced demeanor. Maintain a professional appearance and conduct at all times. Ability to communicate effectively with guests. Must be willing to assist colleagues with their responsibilities and be a team player. Knowledge of lighting and sound equipment and their applications.
Ability to effectively interact with internal and external customers, some of whom may require high levels of patience, tact, and diplomacy to resolve conflicts and gather accurate information.
Capable of lifting, grasping, carrying, and/or pushing up to 50 pounds.Ability to work a flexible schedule, including standing for extended periods and walking throughout the hotel or sitting for long durations.
PERFORMANCE STANDARDS:
Customer Satisfaction:
Our customers are our priority. A key component of a positive guest experience is meaningful interaction with Crescent staff.
It is crucial to maintain professionalism at all times and treat all guests and associates with courtesy and respect, regardless of the circumstances.
Every Crescent associate serves as a guest relations ambassador, every working minute of every day.Work Habits:
To ensure a positive experience for both guests and associates, your work habits should consistently meet and strive to exceed hotel standards for work procedures, appearance, punctuality, and attendance.
You should be adaptable to changes in your work environment and hotel procedures, willing to learn new skills and improve existing ones, and capable of solving routine problems that arise on the job while seeking assistance when uncertain.
We are an equal opportunity employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant.
However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to such information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal obligation to provide information.
41 CFR c)Source:
Crescent Hotels & Resorts
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