Convention Services Manager @ Marriott Downtown Syracuse

1 week ago


Syracuse, New York, United States Crescent Hotels & Resorts Full time
Job Summary:

As a Convention Services Manager at Crescent Hotels & Resorts, you will be responsible for coordinating and executing events, conferences, and meetings. Your primary goal will be to ensure seamless execution and exceptional guest experiences.

Key Responsibilities:

• Coordinate activities of various departments to service accounts, including directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office, and reservations to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on client needs, such as classroom or rounds configurations.
• Review banquet associates' work to ensure accuracy and monitor in-house group activity, providing assistance as needed.
• Establish rapport with meeting planners, promoting hotel facilities and services while conducting walking site inspections throughout the property.
• Advise sales staff on client demands, including phone requirements, fit of available space, and materials such as booths.
• Assist sales staff in promoting the hotel, developing leads, and securing rebookings.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Document tracking of group activity and access data to generate account history reports.
• Communicate clearly and effectively with staff, both verbally and in writing.

Requirements:

• Ability to communicate in English and possess a self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times and be willing to 'pitch-in' and help coworkers with their job duties.
• Knowledge of lighting and sound equipment and usage, as well as the ability to utilize a moderately complex computer system.
• Ability to effectively deal with internal and external customers, requiring high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Ability to work flexible schedules, including standing on feet and walking throughout the hotel or sitting for long periods of time.

Qualifications:

• 3 years of experience working in the hospitality/events planning industry in sales and/or marketing.

Equal Opportunity Employer:

Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

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