Director of Operations

7 hours ago


Miami FL USA, United States Patagon Search Full time
Director of Operations

Patagon Search is seeking an experienced and technically proficient Director of Operations to join our team in Downtown Miami. As a key member of our organization, you will play a critical role in shaping the operational strategy and ensuring the seamless functioning of our core system and its supporting teams.

Key Responsibilities:

  • Oversee daily operations and lead the operational aspects of our core platform to ensure optimal performance and efficiency.
  • Plan and allocate resources to meet operational goals and deadlines, monitor team workload, and ensure the effective use of resources to drive financial success.
  • Develop, document, and implement operational policies, ensuring adherence to industry regulations, internal policies, and best practices.
  • Track and monitor employee and team performance, offering coaching, training, and feedback to foster continuous improvement.
  • Quickly identify and resolve operational exceptions, perform root cause analysis, and implement process improvements to avoid recurrence.
  • Partner effectively with Customer Service, Product, Partner Services, Compliance, and Finance teams to improve service quality and maintain consistent communication.
  • Implement quality assurance measures for all core processes and use data analysis to optimize core operations processes and identify cost-saving and time-saving opportunities.
  • Continuously evaluate and enhance workflows to improve efficiency and reduce costs, integrating new technologies and processes as needed.

Requirements:

  • 5+ years of operations experience, preferably in a technology or health insurance setting, with experience in supervisory roles guiding junior team members and growing and developing teams.
  • Strong technical expertise, with the ability to master complex digital platforms and document processes, train team members, and maintain system performance.
  • Exceptional time management skills with the ability to manage competing priorities and meet deadlines.
  • Proven experience in leading teams, dividing tasks, and ensuring project completion under time constraints.
  • Strong verbal and written communication skills with the ability to effectively collaborate across departments and convey technical information clearly.
  • Bachelor's degree or an equivalent combination of education and experience.


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