Client Relations Specialist

2 weeks ago


Hattiesburg, Mississippi, United States Jones Companies Full time

Overview

At Jones Companies, our commitment to product development and project management is encapsulated in three guiding principles: Clarity, Precision, and Compliance. We strive to simplify processes while maintaining the highest standards of quality and adherence to regulatory requirements. Each project is tailored to meet the distinct needs of our clients, recognizing that while the fundamental requirements may be similar, the specific objectives, timelines, and constraints can vary significantly.

We believe that technology serves as a vital instrument in achieving safety and accuracy, particularly when utilized by skilled professionals. By integrating innovative solutions with a well-trained workforce, we enhance compliance and safeguard our users. This approach has consistently led to more efficient operations, reduced incidents, and superior outcomes.

Role of Customer Support

The Customer Support position is essential within our organization, acting as the primary contact for clients experiencing difficulties with their devices or navigating data systems. Our support team is available around the clock, ensuring that client operations remain uninterrupted and efficient. This continuous availability alleviates client concerns and minimizes downtime, allowing for seamless workflow. Additionally, the support team collaborates with other departments to maintain device management and perform quality assurance checks on forms.

Key Responsibilities

  • Engage with clients to gather feedback on their service experience.
  • Address and resolve customer complaints and concerns effectively.
  • Design and oversee support protocols to enhance customer satisfaction.
  • Develop and deliver training and professional development opportunities.
  • Procure and manage devices for both internal and external users.
  • Facilitate communication regarding any changes or issues related to digitized forms.
  • Assist in the correction and modification of customer data as authorized.

Qualifications

  • Adherence to Jones Core Values: Integrity, Passion, Unity, Sustainability, Humility.
  • Strong customer-centric approach.
  • Excellent verbal and written communication skills.
  • Demonstrated resourcefulness and initiative.
  • Enthusiasm for teamwork and collaboration in a dynamic environment.
  • Ability to thrive in a fast-paced setting.
  • Capability to implement policies and strategic initiatives for the organization.


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