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PC Depot Engineer II

2 months ago

Columbia, Maryland, United States R3 LLC Full time
About the Role

We are seeking a highly skilled PC Depot Engineer II to join our team at R3 LLC. As a key member of our client services team, you will play a critical role in delivering best-in-class solutions for our clients' IT needs.

Key Responsibilities
  • Configure, modify, and repair computer hardware, software, and peripherals to meet client requirements.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Install and customize desktop applications to meet user needs.
  • Direct unresolved issues to the next level of support personnel.
  • Maintain accurate documentation of client PC setups and ensure inventory is properly maintained, organized, and documented.
  • Implement full IT Asset Lifecycle for all client and internal machines.
  • Manage internal and client hardware inventories of computers and peripherals.
  • Record technical issues and solutions in logs.
Requirements
  • Ability to deliver excellence independently and as a team in a fast-paced environment.
  • Competence in the most recent versions of Microsoft Operating Systems and Microsoft Office 365 and Active Directory.
  • Familiarity with hardware upgrades and repairs, such as memory upgrades, hard drive swaps, and other internal PC components.
  • Solid working knowledge of the Windows Operating System.
  • Hands-on experience performing work related to disk encryptions, image creations, image deployments, Apple products, Office365 and Microsoft Office Applications.
  • A minimum of one technical certification, such as A+ or an Associate's Degree related to Computer Science/IT or working towards a degree related to Computer Science/IT.
  • Strong communication skills.
What We Offer
  • Competitive wages to reflect your experience and skills.
  • Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy.
  • 401(k) with company match to help you plan for the future.
  • Flexible time off policies to ensure you maintain a healthy work-life balance.
  • Remote work opportunities to work wherever you want.
  • A commitment to creating a positive impact on society and contributing to a better world.
  • A culture that encourages growth and development through training incentives and bonuses.
About R3 LLC

R3 LLC is an equal opportunity employer. We are committed to creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees.