IT Support Specialist
4 days ago
We are seeking an experienced IT Support Analyst to join our team at Vector Consulting, Inc. This is a 12+ months renewable contract role in Raleigh, NC.
Job Description:The IT Support Analyst will work with the Client Services Team to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. The ideal candidate will have significant technical knowledge and serve as a resource for other technicians to help solve complex problems.
The IT Support Analyst will be responsible for:
- Installing and imaging new computers and loading appropriate software for customers
- Installing local and network printers and other peripherals and configuration of same
- Migrating data and user profiles
- Documenting process and procedures related to technical field support activities
- Demonstrating knowledge and a working experience with ServiceNow call tracking system
The IT Support Analyst will work closely with Data Center Operations, application development teams, and network infrastructure teams to identify and resolve technical issues.
The ideal candidate will have 7 years of experience in IT support and a strong understanding of computer hardware, software, peripherals, and networking protocols.
About Vector Consulting, Inc.Vector Consulting, Inc. is an IT Talent Acquisition Solutions firm committed to delivering results. We have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability, and value.
We are celebrating 30 years of service and are committed to our operating philosophy and commitment to People, Partnerships, Purpose, and Performance - THE VECTOR WAY.
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