Customer Service Operations Coordinator

3 days ago


Flemington, New Jersey, United States Luxfer MEL Technologies Full time
Job Overview

Luxfer MEL Technologies is a global leader in the development, manufacture, and supply of Magnesium and Zirconium based products. We are seeking a highly organized and detail-oriented Senior Customer Service Administrator to join our team.

Salary Range

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.

Job Description

This role involves ensuring adherence and completion of regular weekly and daily activities. The successful candidate will be responsible for managing and coordinating the Customer Service Team activities, including performance of twice-yearly Performance Reviews and monitoring performance of the Customer Service Team Scorecard.

Responsibilities
  • Order Processing, including Purchase Order review and order tracking
  • Quotation processing in support of the Sales Team
  • Collaborate with other departments to ensure smooth operations and customer satisfaction
  • Provide timely communications with customers to provide availability, shipping, and order status
Skills and Qualifications
  • Associate Degree in Business or 3+ years' experience in a similar role
  • Strong organizational and time management skills
  • Excellent attention to detail
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to learn and navigate new software systems quickly
  • Effective communication skills, both written and verbal
  • Ability to work independently and as part of a team
Benefits

We offer a comprehensive benefits package, including Medical, Dental and Vision coverage, Vacation, sick and personal time off, 401k Plan with generous company match, Disability and Life insurance, Tuition Reimbursement, and Career advancement opportunities.

Additional Information

Luxfer MEL Technologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.



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