Customer Service Team Lead

1 week ago


Flemington, New Jersey, United States Luxfer MEL Technologies Full time
About the Role

As a Senior Customer Service Administrator at Luxfer MEL Technologies, you will play a pivotal role in ensuring the efficient management of customer orders. This is an excellent opportunity to leverage your exceptional organizational skills and ability to effectively communicate and coordinate with teams.

This position requires strong leadership skills, as you will be responsible for managing and coordinating the activities of the Customer Service Team. You will also serve as the primary administrator for selected Key Accounts and perform bi-annual performance reviews for the team. Additionally, you will monitor the team's performance scorecard and maintain and update customer data as required.

Salary Estimate: $65,000 - $85,000 per year based on location and experience.

Responsibilities
  1. Order Processing: Ensure adherence to regular weekly and daily activities, including purchase order review and order tracking.
  2. Team Management: Manage and coordinate the activities of the Customer Service Team.
  3. Key Account Administration: Serve as the primary administrator for selected Key Accounts.
  4. Performance Reviews: Perform bi-annual performance reviews for the Customer Service Team.
  5. Scorecard Monitoring: Monitor the team's performance scorecard.
Requirements
  1. Education: Associate Degree in Business or 3+ years' experience in a similar role.
  2. Skills: Strong organizational and time management skills, excellent attention to detail, proficient in Microsoft Office Suite (Word, Excel, PowerPoint), ability to learn and navigate new software systems quickly, effective communication skills, both written and verbal, and ability to work independently and as part of a team.
About Us

Luxfer MEL Technologies is a global leader in the development, manufacture, and supply of Magnesium and Zirconium-based products. We are committed to providing exceptional customer service and creating a drive and passion to achieve the highest standards. As an innovative technology-driven business, we value our core principles of Customer First, Integrity, Accountability, Innovation, Personal Development, and Teamwork.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, vacation, sick, and personal time off, 401k plan with a generous company match, disability and life insurance, tuition reimbursement, career advancement opportunities, and more. We strive to create a safe, drug-free work environment and conduct pre-employment drug screening and background checks.

We are proud to be an Equal Opportunity Employer and welcome applications from qualified individuals. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Women, minorities, and veterans are encouraged to apply.



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