Customer Service Team Lead

3 weeks ago


Flemington, New Jersey, United States Luxfer MEL Technologies Full time
About the Role

We are seeking a highly skilled and organized Senior Customer Service Administrator to join our team at Luxfer MEL Technologies in Flemington, NJ. The estimated salary for this role is around $60,000 per year, considering the industry standards and location.

Job Description
  • The ideal candidate will be responsible for ensuring adherence and completion of regular weekly and daily activities.
  • Management and coordination of the Customer Service Team activities will be a key aspect of this role.
  • Primary administrator for selected Key Accounts will require strong organizational skills and ability to effectively communicate and co-ordinate the team.

In addition to these responsibilities, the Senior Customer Service Administrator will also perform twice-yearly Performance Reviews for the Customer Service Team and monitor performance of the Customer Service Team Scorecard.

Duties:

  • Order Processing, including Purchase Order review and order tracking.
  • Quotation processing in support of the Sales Team.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction.
  • Provide timely communications with customers to provide availability, shipping, and order status.
  • Maintain and update customer data as required.
Requirements
  • An Associate Degree in Business or 3+ years' experience in a similar role.
  • Strong organizational and time management skills.
  • Excellent attention to detail.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to learn and navigate new software systems quickly.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and as part of a team.


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