Senior Customer Support Specialist

2 weeks ago


Anniston, Alabama, United States Circle K Stores, Inc. Full time
Position Overview

As a Lead Customer Service Representative, you will play a pivotal role in ensuring customer satisfaction and enhancing the overall service experience. Your expertise will guide a team dedicated to delivering exceptional support in a retail environment.

Key Responsibilities
  • Oversee daily operations of the customer service department.
  • Provide leadership and training to customer service representatives.
  • Address customer inquiries and resolve issues efficiently.
  • Implement strategies to improve service quality and customer satisfaction.
Qualifications

The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to lead a team effectively. Experience in a retail or service-oriented environment is preferred.

Work Environment

This position requires flexibility in scheduling to meet the needs of the business and ensure optimal service delivery.



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