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Laminates Customer Support Specialist

2 months ago

Anniston, Alabama, United States Kronospan LLC Full time

Laminates Customer Support Specialist

Kronospan LLC, a premier manufacturer of wood-based panels such as MDF, OSB, Particleboard, and Laminate Flooring, is seeking a dedicated Laminates Customer Support Specialist. This role is essential for managing order processing, addressing customer grievances, and overseeing product claims while ensuring top-notch service to our distributors, retailers, and end-users. Ideal candidates will possess outstanding communication abilities, adeptness in multitasking, and a strong focus on customer satisfaction.

Key Responsibilities:

  • Process and track customer orders efficiently
  • Resolve customer complaints and manage product claims
  • Maintain effective communication with distributors, retailers, and consumers
  • Handle electronic correspondence with clients
  • Address warranty-related inquiries on a daily basis

Qualifications:

  • High school diploma (Bachelor's or Associate's degree preferred)
  • Exceptional written and verbal communication skills
  • Ability to manage multiple tasks and interact with various stakeholders
  • Strong customer service orientation
  • Team-oriented mindset
  • Proficient in mathematical skills
  • Commitment to the company's core values
  • Strong computer proficiency, including Microsoft Word, Outlook, Excel, and PowerPoint
  • High energy and a positive approach to problem-solving

Additional Information:

  • Prior experience in customer service or the consumer products sector is preferred
  • Experience in manufacturing is advantageous
  • Bi-lingual or multi-lingual abilities are a plus

Benefits:

  • Opportunities for advancement within a global leader in wood panel manufacturing
  • A diverse and inclusive workplace culture
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Life and disability insurance options
  • Retirement savings plan with company contributions
  • Paid time off and professional development opportunities