Key Carrier Coordinator

3 days ago


Wichita, Kansas, United States HomeGoods Full time
Key Carrier Role Overview

At HomeGoods, we're always looking for talented individuals to join our team. As a Key Carrier, you'll play a key role in maintaining the overall success of our store. This is an elevated extension of the Coordinator role, where you'll alternate between Coordinator and Key Carrier duties based on store needs.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience for all customers
  • Act as Manager on Duty, adhering to company policies and procedures
  • Ensure store teams perform tasks and activities in accordance with store plans, prioritizing as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Communicate effectively with management and Associates, setting and addressing priorities
  • Provide feedback, recognition, and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Additional Benefits for Eligible Associates:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.



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