Customer Service Advisor

5 days ago


Metairie, Louisiana, United States TopBuild Full time
About Your Future with Distribution International

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? TopBuild Corp., a leading installer and distributor of insulation and building material services nationwide, is seeking a highly motivated Customer Service Advisor to join our team. We offer competitive compensation and a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program.

Your Responsibilities

In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to ensure seamless order fulfillment processes. Key responsibilities include:
  • Maintaining a positive rapport with customers, providing world-class service.
  • Exemplifying exceptional customer service skills, analytical thinking, and problem-solving abilities.
  • Proficiently using computer systems to process and review dealer orders, requests, and system-generated acknowledgments.
  • Performing other duties, tasks, or responsibilities as assigned.

Your Qualifications

We are looking for candidates with a minimum of 18 years of age and 1-2 years of experience in a customer service role. A valid driver's license is required if operating a company vehicle. Additionally, we require strong analytical and problem-solving skills, excellent communication skills, both verbal and written, and the ability to perform basic math calculations. If you possess these qualities and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

Estimated Salary: $45,000 - $55,000 per year (based on location and experience)

This is a full-time position requiring less than 10% local travel. Able to lift 50 lbs unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed.

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