Appliance Repair Customer Experience Specialist

5 days ago


La Jolla, California, United States Mr Appliance Full time

Company Overview

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Mrs. Appliance is a World Class customer service company that excels at repairing appliances. We value our customers and strive to provide them with the best possible experience.

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Salary

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The pay range for this position is $22.50 per hour, depending on your experience. Our competitive salary ensures you can maintain a good work-life balance while enjoying the rewards of working in a fast-paced office environment.

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Job Description

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As an Appliance Repair Customer Experience Specialist, you will be the key component in providing excellent customer service by creating World Class customer experiences for customers with broken appliances. Your primary responsibilities include:

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  • Answering incoming calls and empathizing with the customer">
  • Responding to customer emails">
  • Scheduling in-home service appointments with one of our trained Appliance Repair Technicians">
  • Effectively communicating with the customer to ensure they understand the appointment time and services needed">
  • Ordering and receiving parts to ensure efficient use of company materials">
  • Entering data into the company software">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • Exceptional customer service skills">
  • Problem-solving skills and critical thinking">
  • Efficiency and ability to excel in a fast-paced office environment">
  • Punctuality and reliability">
  • Attention to detail">
  • High school diploma or equivalent">
  • Good telephone communication skills">
  • BASIC computer and data entry skills">
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Benefits

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We offer a competitive benefits package, including:

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  • No nights or weekends">
  • PTO: 7 days paid time off per year">
  • A fun team environment where you can build relationships with colleagues who share your passion for customer service">
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Estimated Salary

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$22.50 per hour based on your experience and location. With your hard work and dedication, you'll be able to enjoy a great income and maintain a healthy work-life balance.

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Contact Information

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For more information about this exciting opportunity, please contact us directly.



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