Customer Experience Specialist
3 days ago
**Job Title:** Customer Experience Specialist
**Company Overview:
Sprinkles Cupcakes is a bakery that specializes in creating extraordinary memories and connections to our fresh baked goods.
We are looking for a customer experience specialist to join our team. As a customer experience specialist, you will be responsible for creating and maintaining the Sprinkles Experience for our guests.
You will work closely with our team to ensure that every guest leaves with a smile on their face and a box of freshly baked cupcakes in hand.
Estimated Salary: $12-$15 per hour
About Us:
Sprinkles Cupcakes is an equal opportunity employer and we welcome applications from candidates who share our passion for creating memorable experiences.
About the Role:
This is a full-time position that requires a strong customer service focus and excellent communication skills.
As a customer experience specialist, you will be expected to:
- Act as a company advocate and embody the Sprinkles Culture
- Deliver exceptional guest service and follow Sprinkles policies
- Practice proper credit card and cash handling procedures with a smile
- Demonstrate teamwork skills as you rely on and assist fellow coworkers in providing the Sprinkles Experience
- Assist with all cleaning duties as stated on opening/closing and weekly checklists
- Adhere to all safety and sanitation guidelines to maintain a clean and safe work environment behind the counter and in the dining area where applicable
- Report to work as scheduled and fulfill all position requirements for the duration of shift
- Box, package, or plate cupcakes and other bakery goods as needed
- Act with a high level of detail when following instructions down to the dot on top of a Sprinkles cupcake
Requirements:
To be successful in this role, you will need:
- A passion and love of the Sprinkles product, brand, and experience
- Able to communicate verbally and understand and follow written and verbal instructions from management
- Can work well under pressure while maintaining a consistent pace throughout your shift
- Ability to be on your feet for hours at a time
- Able to lift at least 25 pounds, which includes carrying cupcake trays, cupcake batter, and frosting in addition to bags of boxed purchases
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