Director, NPS Analytics

6 days ago


East Hanover, New Jersey, United States Novartis Full time
Job Description

Novartis is seeking a highly skilled Director, NPS Analytics to lead a team of analysts in supporting the NPS disease area teams. This role will drive performance and shape the future of NPS by developing the analytics vision and roadmap, and building an insights-obsessed team that integrates actionable data to inform cross-functional teams and improve patient support.

Key Responsibilities
  • Develop and implement an analytics roadmap for NPS disease-area teams that delivers reporting and analytics solutions for all collaborators.
  • Deliver program outcome measurements and help disease team leadership clearly understand program impact and make data-driven decisions.
  • Establish operational metrics, KPIs, and power stats in partnership with data sources, and oversee the development of operations dashboards that provide insight into performance.
  • Drive decision-making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions.
  • Coordinate with data vendors and analytics staff for timely delivery of reporting and analytics.
About the Role

This is a unique opportunity to join a team that is at the forefront of transforming how the industry helps patients get access to treatment. As a Director, NPS Analytics, you will be part of a community of smart, passionate people who are dedicated to helping people with disease and their families.

Requirements
  • Bachelor of Science degree required; advanced degree (MS or MBA) preferred.
  • 8+ years of progressive analytics experience with demonstrated ability in leading and building data-driven teams.
  • Minimum 5 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs.
  • Demonstrated ability to work with data from CRM platforms, telephony systems, electronic reimbursement systems, pharmacy, co-pay, etc.
Why Novartis?

Novartis is a global healthcare leader that is committed to building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds, and perspectives. We are dedicated to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers, and communities we serve.



  • East Hanover, New Jersey, United States Novartis Full time

    About the RoleWe are seeking a highly skilled Director, NPS Analytics to lead our team of analysts in supporting the NPS disease area teams. As a key member of our organization, you will be responsible for driving performance and shaping the future of NPS.Key ResponsibilitiesDevelop and implement an analytics roadmap for NPS disease-area teams, delivering...


  • East Hanover, New Jersey, United States Novartis Full time

    Job Title: Director, NPS AnalyticsJob Summary:Novartis is seeking a highly skilled Director, NPS Analytics to lead a team of analysts in supporting the NPS disease area teams. The successful candidate will drive performance and shape the future of NPS by developing the analytics vision and roadmap, building an insights-obsessed team, and integrating...


  • East Hanover, New Jersey, United States Novartis Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Patient Insights and Analytics to join our Novartis Patient Support team. As a key member of our leadership team, you will be responsible for driving the development and implementation of advanced analytics solutions to support our patient services initiatives.Key ResponsibilitiesLead...


  • East Hanover, New Jersey, United States Novartis Full time

    About the RoleWe are seeking a highly skilled and experienced Director, NPS Program Strategy to lead our gene therapy program strategy and management efforts. As a key member of our team, you will be responsible for developing and implementing strategies to support patient access to gene therapy products and services.Key ResponsibilitiesLead a...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Title: Associate Director, Digital AnalyticsJob Summary:We are seeking an experienced Associate Director, Digital Analytics to join our team at Novartis. This role will be responsible for building and enhancing US digital marketing analytics capabilities, creating a new campaign measurement framework, and developing innovative analytics capabilities for...


  • East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThis position will be located at the East Hanover site and will not have the ability to be located remotely.The role of the Program Operation Manager is to support product and program strategy for the Rare Renal Portfolio. This role supports ongoing planning, evaluation/measurement, and optimization of short-term and long-term program...


  • East Hanover, New Jersey, United States WillHire Full time

    Job Title: Associate Director- Market ResearchJob Summary:We are seeking an experienced Associate Director- Market Research to join our team. The successful candidate will be responsible for leading the synthesis of insights on a periodic basis, providing hands-on support to the business on specific brand(s) or topics, and maintaining transparency into...


  • East Hanover, New Jersey, United States Novartis Full time

    Job SummaryThis role is responsible for developing and implementing the Novartis tax planning strategy, ensuring alignment with the overall business strategy. The Associate Director, M&A Planning and Integration will partner closely with other business stakeholders and within the tax function to drive the strategic direction of an inclusive, globally...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job OverviewThe Associate Director, Access & Reimbursement will play a critical role in ensuring patient access to Novartis products by developing and executing access and reimbursement strategies. This role will work closely with cross-functional teams to identify and address access and reimbursement barriers, and will be responsible for developing and...


  • East Hanover, New Jersey, United States Mondelez International Full time

    Drive Innovation at Mondelez InternationalAs a Director of Global Innovation, you will play a pivotal role in shaping the future of the biscuits category on a global scale. You will be responsible for driving long-term innovation strategies that elevate OREO's position as a trailblazer in the industry.Key Responsibilities:Lead Next Gen OREO to future proof...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryLocation: On-siteThis position will be located at our East Hanover, NJ site and will not have the ability to be located remotely. This position will require up to 10% travel as defined by the business (domestic and/or international).Please note that this role would not provide relocation and only local candidates will be...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryWe are seeking an experienced Associate Director to join our US Data Privacy, Digital & AI team. As a key member of this team, you will provide advice and guidance on data privacy and AI topics to US Novartis stakeholders, assist with developing related training, policies, and guidelines, and collaborate with the US DPDAI team to...


  • East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThis role is responsible for developing and implementing the Novartis tax planning strategy, ensuring alignment with the overall business strategy. The Associate Director of M&A Planning and Integration will partner closely with other business stakeholders and within the tax function to drive the strategic direction of an inclusive,...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job DescriptionNovartis is seeking an experienced Associate Director of Operational Excellence to support and drive business initiatives that pertain to the Cell and Gene Therapy Analytical Development and Operations (CGT ADO) units.Key ResponsibilitiesDevelop and implement tools to track and report progress in key milestones while interfacing with internal...


  • East Hanover, New Jersey, United States WillHire Full time

    Job SummaryWe are seeking a highly skilled Market Research Director to join our team at WillHire. As a key member of our organization, you will be responsible for understanding the unique business challenges and translating them into actionable primary market research-focused initiatives.Key ResponsibilitiesAnalyze information to provide meaningful insights...


  • East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThe Associate Director, Case Management is a key leadership role responsible for the operational health of the brand-specific program. As a single point of contact for program needs with key stakeholders, this individual will hold high-level responsibility for the management of the Customer Support Associate/Specialist work...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job SummaryThis role is a strategic marketing position within the Integrated Marketing Organization of US Pharma at Novartis Group Companies. The Associate Director, Peer to Peer Marketing Delivery will be responsible for delivering top-tier HCP education for Therapeutic Areas/Brands.Key Responsibilities:Partner with cross-functional teams to build and...


  • East Hanover, New Jersey, United States Novartis Full time

    Job Description SummaryThis role is a strategic marketing position within the Integrated Marketing Organization of US Pharma at Novartis. The Associate Director, Peer to Peer Marketing, will be responsible for delivering top-tier HCP education for Therapeutic Areas/Brands. The successful candidate will leverage Novartis HCP Education capabilities and deep...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    About the RoleThe Associate Director, Peer to Peer Marketing Delivery, is a key position within the Integrated Marketing Organization of US Pharma at Novartis Group Companies. This role is responsible for delivering top-tier HCP education for Therapeutic Areas/Brands, leveraging Novartis HCP Education capabilities and deep customer and TA/Brand insights.Key...


  • East Hanover, New Jersey, United States Novartis Group Companies Full time

    About the Role: We are seeking a talented Executive Director, Global Operational Excellence to join our team. As a key member of our Global Operational Excellence team, you will be responsible for delivering strategic imperatives for Development by taking ownership for the creation, planning, and operationalization of key cross-division improvement programs....