Director, NPS Analytics
6 days ago
Novartis is seeking a highly skilled Director, NPS Analytics to lead a team of analysts in supporting the NPS disease area teams. This role will drive performance and shape the future of NPS by developing the analytics vision and roadmap, and building an insights-obsessed team that integrates actionable data to inform cross-functional teams and improve patient support.
Key Responsibilities- Develop and implement an analytics roadmap for NPS disease-area teams that delivers reporting and analytics solutions for all collaborators.
- Deliver program outcome measurements and help disease team leadership clearly understand program impact and make data-driven decisions.
- Establish operational metrics, KPIs, and power stats in partnership with data sources, and oversee the development of operations dashboards that provide insight into performance.
- Drive decision-making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions.
- Coordinate with data vendors and analytics staff for timely delivery of reporting and analytics.
This is a unique opportunity to join a team that is at the forefront of transforming how the industry helps patients get access to treatment. As a Director, NPS Analytics, you will be part of a community of smart, passionate people who are dedicated to helping people with disease and their families.
Requirements- Bachelor of Science degree required; advanced degree (MS or MBA) preferred.
- 8+ years of progressive analytics experience with demonstrated ability in leading and building data-driven teams.
- Minimum 5 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs.
- Demonstrated ability to work with data from CRM platforms, telephony systems, electronic reimbursement systems, pharmacy, co-pay, etc.
Novartis is a global healthcare leader that is committed to building and advancing a culture of inclusion that values and celebrates individual differences, uniqueness, backgrounds, and perspectives. We are dedicated to fostering a diverse and inclusive workplace that reflects the world around us and connects us to the patients, customers, and communities we serve.
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