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Customer Service Operations Leader

2 months ago

Sarasota, Florida, United States Piedmont Airlines Full time

At Piedmont Airlines, we pride ourselves on delivering exceptional service to our customers and airline partners. We are currently seeking a dedicated and dependable leader to take on the role of Customer Service Supervisor. This position is primarily responsible for overseeing the operational functions of the department while adhering to established policies and procedures.

Key Responsibilities:

  • Mentor and support the professional growth of team members.
  • Address non-compliance issues and implement disciplinary measures as necessary.
  • Comprehend and integrate the corporate culture, policies, and objectives into daily operations.
  • Oversee departmental operations in alignment with established guidelines.
  • Manage a diverse team with various responsibilities.
  • Perform administrative tasks, including generating daily, weekly, and monthly reports.
  • Enhance operational efficiency by adapting to changing conditions and proactively resolving issues.
  • Supervise and guide personnel to ensure timely performance and high-quality customer service.
  • Operate motorized equipment as required.
  • Provide assistance during employee absences that impact operations.

Qualifications and Skills:

  • Strong organizational abilities and capacity to handle multiple tasks.
  • Ability to work autonomously and meet self-imposed deadlines.
  • Proficient in collaborating with all levels of management and support staff.
  • Skilled in conflict resolution among team members.
  • Familiarity with Microsoft Office Suite.
  • Experience with internal control processes for accountable items.
  • Willingness to work a flexible schedule.

Preferred Qualifications:

  • Prior experience in airline management.
  • Current employee with a minimum of six months of service.
  • Understanding of basic airport operations and essential duties for gate and ramp agents.
  • Extensive knowledge of QIK.
  • Bachelor's Degree in Aviation, Business, or a related field.

Work Environment:

  • Utilization of computers and other office equipment.
  • Exposure to an airport ramp environment, subject to varying weather conditions and elevated noise levels.
  • Availability for all shifts, including weekends, nights, holidays, and irregular hours.

Physical Requirements:

  • Frequent activities including stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing stairs.
  • Ability to handle objects weighing up to 70 pounds regularly and up to 100+ pounds occasionally, with assistance.
  • Support passengers with disabilities, including pushing wheelchairs as needed.

The above statements provide a brief overview of the general nature of work performed and are not intended to be an exhaustive list of responsibilities, duties, and skills required for this position. Responsibilities and expectations may evolve as necessary.

Our benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental options are available.