Customer Service Operations Manager

3 weeks ago


Sarasota, Florida, United States RPG Gulf Gate Corp Full time
Job Summary

We are seeking a highly skilled and organized Customer Service Operations Manager to join our team at RPG Gulf Gate Corp. This role will be responsible for providing exceptional customer service, managing office operations, and ensuring the smooth day-to-day functioning of our Sales Department.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide product information to ensure customer satisfaction.
  • Office Operations: Oversee the administration of the Sales Department, including scheduling, workload management, and resource allocation.
  • Communication: Collaborate with internal teams, including marketing and sales, to ensure effective communication and coordination.
  • Reporting: Prepare and review reports to track sales performance, customer feedback, and other key metrics.
  • Confidentiality: Maintain confidentiality and control access to sensitive information, such as staff personnel files.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office and other productivity tools
About Us

RPG Gulf Gate Corp is a dynamic and family-oriented company that values diversity and community involvement. We are committed to providing exceptional customer service and building strong relationships with our customers and partners.



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