Customer Support Associate

1 week ago


Portland, Oregon, United States Domino's Franchise Full time
Position Overview

The following general description applies to all hourly team members within the store. Please review the detailed information provided below.

Key Responsibilities

1. Operate all necessary equipment efficiently.
2. Stock ingredients from the delivery area to storage, work areas, and walk-in coolers.
3. Prepare products according to established standards.
4. Receive and process customer orders via telephone.
5. Conduct inventory checks and complete associated documentation.
6. Maintain cleanliness of equipment and facility on a daily basis.

Training
Orientation and training will be provided on the job.

Communication Skills
Ability to understand and provide accurate written instructions. Proficient verbal communication skills to interact with customers and co-workers for order processing both over the phone and in person.

Essential Functions/Skills
1. Ability to perform basic arithmetic operations accurately and quickly (calculator usage permitted).
2. Must be capable of making correct monetary change.
3. Strong verbal, written, and telephone skills for order processing.
4. Motor coordination between eyes and hands/fingers to execute precise movements swiftly and accurately.
5. Proficient in entering orders using a computer keyboard or touch screen.

Work Environment

Exposure to:
- Varying and sometimes adverse weather conditions when performing outdoor tasks.
- In-store temperatures ranging from 36 degrees in coolers to 90 degrees and above in certain work areas.
- Sudden temperature changes in work areas and outdoors.
- Fumes from food odors and exposure to cornmeal dust.
- Cramped spaces, including walk-in coolers.
- Hot surfaces/tools from ovens exceeding 500 degrees.
- Sharp edges and moving mechanical parts.

Sensory Requirements:
- Effective communication through talking and hearing on the telephone.
- Near and mid-range vision for most in-store tasks.
- Depth perception and ability to differentiate between hot and cold surfaces.

Temperament Requirements:
The ability to direct activities, perform repetitive tasks, work independently and collaboratively, manage stress, meet strict quality control standards, interact with people, analyze and compile data, and make informed judgments and decisions.

Physical Demands

Standing:
Most tasks are performed while standing. Walking surfaces include ceramic tiles and linoleum in food processing areas. Work surfaces are between 36 and 48 inches high.

Walking:
Walking is generally limited to short distances for brief durations.

Sitting:
Paperwork is typically completed at a desk or table in an office setting.

Lifting:
Bulk product deliveries occur twice a week or more, unloaded by team members using hand trucks. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5 feet. Cases are usually lifted from the floor and stacked onto shelves up to 72 inches high.

Carrying:
Large cans weighing 3 pounds, 7 ounces, are transported from workstations to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from storage to the front of the store. Trays of pizza dough, weighing approximately 12 pounds each, are carried three at a time over short distances.

Pushing:
Pushing is required to move trays placed on dollies. A stack of trays on a dolly weighs approximately 24-30 pounds and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing:
Team members may need to navigate stairs or climb ladders infrequently for tasks such as changing prices on signs or performing maintenance.

Bending:
Forward bending at the waist is necessary at the pizza assembly station. While toe room is available, workers cannot flex their knees while standing at this station. This position is held for short durations, repeated continuously throughout the day.

Crouching/Squatting:
Occasionally performed to stock shelves and clean low areas.

Reaching:
Reaching is performed continuously in various directions. Workers may reach above 72 inches occasionally to operate oven controls or change prices on signs.

Qualifications:
All information will be kept confidential according to EEO guidelines.

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