Technical IT Specialist
3 days ago
Prestige Computer Solutions LLC is a leading Managed Service Provider (MSP) that empowers businesses to achieve their goals through reliable technology services and support.
Job OverviewWe are seeking a talented Tier 2 IT Technician to join our dedicated team of IT professionals. This role plays a crucial part in delivering exceptional service to clients, providing technical support, and troubleshooting complex IT issues.
Key Responsibilities:
- Deliver advanced technical support to clients via phone, email, remote assistance, and onsite visits.
- Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
- Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
- Implement and maintain IT solutions, including server setups, configurations, and migrations.
- Perform proactive maintenance tasks, updates, and patches to prevent issues and minimize downtime.
- Collaborate with Tier 1 support and other team members to escalate and resolve complex technical issues efficiently.
- Document client configurations, troubleshooting steps, and resolutions accurately.
- Assist with IT projects and initiatives, such as system upgrades, migrations, and implementations.
To succeed in this role, you should have:
- Proven experience as a Tier 2 IT Technician or similar role within a Managed Service Provider (MSP) environment.
- Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
- Hands-on experience with Windows Server, Active Directory, Office 365, and other cloud platforms.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
- Excellent problem-solving skills and the ability to analyze complex technical issues.
- Exceptional communication skills and the ability to interact professionally with clients.
- Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
- Relevant certifications (e.g., CompTIA Network+, Microsoft Certified Solutions Associate (MCSA), VMware Certified Professional (VCP)) are a plus.
Compensation Package
The estimated salary for this position is $85,000 per year, depending on experience and qualifications. We also offer comprehensive health benefits, paid time off, and opportunities for professional development and certification training.
About Us
Prestige Computer Solutions LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from qualified individuals of all backgrounds.
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