IT Support Specialist

4 days ago


Warner Robins, Georgia, United States Prestige Computer Solutions LLC Full time
Job Overview

Prestige Computer Solutions LLC is seeking a highly skilled Tier 2 IT Technician to join our team of IT professionals. As an IT support specialist, you will play a critical role in providing technical assistance, troubleshooting complex IT issues, and delivering exceptional service to our clients.

The ideal candidate will have a proven track record as a Tier 2 IT technician or similar role within a Managed Service Provider (MSP) environment. Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems is essential.

We offer a competitive salary based on experience and skills, with a range of $60,000 - $90,000 per year, along with comprehensive health benefits and opportunities for professional development and certification training.

Key Responsibilities:

  • Provide advanced technical support to clients via remote assistance, onsite visits, and phone calls.
  • Diagnose and resolve escalated IT issues related to network infrastructure, hardware, software, and cloud services.
  • Manage and monitor client IT systems and networks to ensure optimal performance and uptime.
  • Implement and maintain IT solutions, including server setups, configurations, and migrations.

Requirements:

  • Proven experience as a Tier 2 IT Technician or similar role within a Managed Service Provider (MSP) environment.
  • Strong technical proficiency in network infrastructure, server administration, and troubleshooting IT systems.
  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and backup solutions.
  • Excellent problem-solving skills and the ability to analyze complex technical issues.

Benefits:

  • Competitive salary based on experience and skills.
  • Comprehensive health benefits package.
  • Paid time off (vacation, holidays, sick leave).
  • Opportunities for professional development and certification training.

Prestige Computer Solutions LLC is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from qualified individuals of all backgrounds.



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