Lead Associate for Insurance Service Operations
2 weeks ago
Position Title: Team Lead for Insurance Servicing Associates
Company: National General Insurance
Location: Aiken, TX
Overview: As a pivotal member of the National General Insurance team, the Team Lead for Insurance Servicing Associates plays a crucial role in steering the insurance operations team towards excellence. This position entails overseeing daily activities, ensuring high standards of quality and productivity, and fostering a collaborative environment.
Key Responsibilities:
- Utilize extensive knowledge of operational processes and client-specific protocols to effectively manage workflows and resolve complex issues.
- Supervise the daily functions of the team, including task coordination, performance measurement, and constructive feedback.
- Coach and mentor team leads, providing guidance on managerial duties and professional development.
- Ensure the delivery of precise and efficient processing services through regular quality assessments and adherence to established protocols.
- Conduct evaluations and inspections of services and processes to maintain operational integrity.
- Support the management team by overseeing task completion, distributing performance reports, and assisting with workflow management.
Qualifications:
- A Bachelor's Degree is preferred.
- At least 2 years of relevant experience is preferred.
Supervisory Duties: This role includes supervisory responsibilities.
Compensation: The annual compensation for this position is competitive and commensurate with experience and qualifications.
At National General, we believe in the power of teamwork and the importance of creating an inclusive environment where every individual can thrive. Join us in making a meaningful impact in the insurance industry.
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