Junior Cloud Operations Engineer

2 weeks ago

Eagan, Minnesota, United States Thomson Reuters Holdings Inc. Full time


We are seeking a motivated Junior Cloud Operations Engineer to embark on their professional journey within our global service management team.

This vibrant team plays a crucial role in supporting Thomson Reuters' FindLaw Segment, recognized as the premier provider of legal information and digital marketing solutions tailored for consumers, small enterprises, and legal practitioners.

In this position, you will design and implement scalable, high-performance infrastructure solutions while enhancing our deployment methodologies through CI/CD best practices.

Your primary goal will be to ensure the swift delivery of code to our clients while upholding the highest standards of system reliability, performance, and availability.

We encourage you to join us in developing innovative solutions with a focus on operational excellence utilizing state-of-the-art technology.

Key Responsibilities:

Assist in the creation and upkeep of our CI/CD pipelines to improve code integration and deployment processes (GitHub repositories & actions, AWS CodePipeline, AWS CodeBuild, AWS Secrets Manager).

Actively monitor system performance and respond to alerts in a timely manner to achieve or surpass high availability targets (Datadog, New Relic, AWS CloudWatch, AWS CloudTrail).

Document system architectures and operational procedures, ensuring they remain current and accessible (Lucid, Microsoft Office 365, Microsoft SharePoint, Microsoft Teams).

Engage in the assessment of emerging technologies and tools, suggesting solutions that foster innovation and technical excellence. Utilize AI/ML technologies to enhance automation, improve system diagnostics, and streamline operational workflows (OpenAI's GPT, Anthropic's Claude, Microsoft's Copilot). Implement security measures and compliance protocols to protect our systems and data. Provide troubleshooting and technical support for operations across our non-production and production environments. Collaborate with software development, QA, and product teams to align requirements and expedite software releases (Datadog Synthetics, Selenium).

Qualifications:
A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience. Familiarity with DevOps and Site Reliability Engineering responsibilities, along with Agile methodologies. Proficiency in scripting languages such as Python, Bash, or PowerShell. Basic understanding of cloud services such as AWS, Azure, or GCP (strong AWS knowledge is advantageous). Experience with version control and infrastructure as code tools (Git, Terraform, CloudFormation, JFrog Artifactory). Exposure to containerization and orchestration technologies (e.g., Docker, Fargate) is desirable. Demonstrated problem-solving abilities and adaptability to a fast-paced environment. Excellent communication skills and the capacity to collaborate effectively across diverse teams.

A strong eagerness to learn and apply new technologies as industry trends and best practices evolve in the DevOps and Site Reliability domains.

What We Offer:

Join our inclusive culture of world-class talent, where we are dedicated to your personal and professional development through:


Flexible Work Model:
We have embraced a flexible hybrid working environment for our office-based roles, ensuring a seamless experience that is both digitally and physically connected. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance, including flexible vacation, mental health days, and resources for mental, physical, and financial wellbeing.

Culture:
A globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, and work-life balance.

Learning & Development:
Access to LinkedIn Learning; internal Talent Marketplace with opportunities to engage in cross-company projects.

Social Impact:
Employee-driven Business Resource Groups; paid volunteer days; initiatives for local and global impact.

Purpose-Driven Work:

We take pride in our unique position to assist our customers in pursuing justice, truth, and transparency.

Together with the professionals and institutions we serve, we uphold the rule of law and provide trusted, unbiased information to people worldwide.

At Thomson Reuters, we have been shaping the industries that drive society forward for nearly 160 years.

Our industry-leading products and services include specialized information-enabled software and tools for legal, tax, accounting, and compliance professionals, combined with the world's most global news services.

We are powered by the talents of our diverse workforce, where everyone has the opportunity to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness, and transparency are critical, we consider it our responsibility to uphold these values.

Join us and help shape the future.

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