Guest Experience Manager

7 days ago


Butte, Montana, United States Hampton Inn Butte Full time
Job Overview:
  The Guest Experience Manager plays a vital role in delivering exceptional guest experiences at Hampton Inn Butte. As a key member of our front office team, you will work closely with hotel management to ensure that every guest feels welcome and valued throughout their stay.

  In this role, you will be responsible for responding to inquiries, processing reservations and check-ins, delegating housekeeping, security, and service requests, resolving guest complaints, and other front office duties as required. Additionally, you will compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.

  Main Responsibilities:
  • • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
      • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
      • Ensure every guest has a pleasant stay by providing excellent customer service and handling any issues promptly
      • Maintain accurate and up-to-date financial records and reports


  Requirements:
  To succeed in this role, you will need excellent customer service and communication skills, flexibility with overnight hours, and previous experience in hotel front desk, hospitality, guest services, or night audit. A high school diploma or equivalent is required, and some college education is preferred.

  Estimated Annual Salary:
  $55,000 - $70,000

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