Front Desk Hospitality Specialist
7 days ago
We are seeking a highly motivated Front Desk Hospitality Specialist to join our team at Hampton Inn Butte. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a memorable stay experience for our guests.
About the Role:
- Provide a warm welcome to guests, manage their account information, and ensure a smooth stay experience.
- Maintain accurate records of guest account information, including bookings and payments.
- Mitigate customer complaints in a professional and courteous manner.
- Communicate with housekeeping to ensure guest rooms are ready.
Requirements:
- 1+ year of hotel industry experience or related job preferred.
- Familiarity with Microsoft Office and reservation management systems.
- High school graduate, GED recipient, or equivalent.
- Excellent time management, organizational, and interpersonal skills.
Salary:$45,000 - $58,000 per annum, depending on experience.
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