Front Desk Hospitality Specialist

7 days ago


Butte, Montana, United States Hampton Inn Butte Full time
Job Summary:

We are seeking a highly motivated Front Desk Hospitality Specialist to join our team at Hampton Inn Butte. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing hotel operations, and ensuring a memorable stay experience for our guests.

About the Role:

  • Provide a warm welcome to guests, manage their account information, and ensure a smooth stay experience.
  • Maintain accurate records of guest account information, including bookings and payments.
  • Mitigate customer complaints in a professional and courteous manner.
  • Communicate with housekeeping to ensure guest rooms are ready.

Requirements:

  • 1+ year of hotel industry experience or related job preferred.
  • Familiarity with Microsoft Office and reservation management systems.
  • High school graduate, GED recipient, or equivalent.
  • Excellent time management, organizational, and interpersonal skills.

Salary:$45,000 - $58,000 per annum, depending on experience.



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