Director of Associate Experience

4 weeks ago

Bethesda, Maryland, United States Marriott Full time
Job Title: Director, Associate Experience

Job Summary:

The Director, Associate Experience is a key member of the Experience Design and Innovation team, reporting to the Vice President, Experience Design + Innovation – Associate Experience & Business Process. This position is responsible for representing the voice of the Associate in headquarters initiatives, designing and blueprinting end-to-end associate journeys, and leading improvement initiatives using human-centered and design thinking methodologies.

Candidate Profile:

  • 4-year degree from an accredited university in Business Administration, Hotel Management, or related discipline
  • 8+ years of related working experience, including 3-5 years of experience working within a hotel, regional office, or in heavy partnership of in-market leaders
  • Experience in human-centered research and design, concept creation and testing, and global cross-functional implementation

Core Work Activities:

  • Build empathy in business partners for on and above property associate experience
  • Advocate for our associates at all times
  • Communicate the initiative and products to others through associate journeys, prototypes, wireframes, and other materials
  • Translate insight and strategy into concepts and communicate the vision
  • Conduct associate-focused research (e.g., observations, focus groups, surveys) and present findings that inform improvements in the associate experience
  • Support synthesis and analysis of associate research in a collaborative manner that engages and inspires stakeholders
  • Discover customer and business needs through inquiries and research and identify solutions to meet those needs

Delivering on the Needs of Key Stakeholders:

  • Understand and meet the needs of key stakeholders
  • Communicate concepts in a clear and persuasive manner that is easy to understand
  • Demonstrate an understanding of business priorities
  • Support achievement of performance goals, budget goals, team goals, etc.

Additional Responsibilities:

  • Contribute to a team environment that encourages collaboration and teamwork
  • Manage time effectively and conduct activities in an organized manner
  • Present ideas, expectations, and information in a concise, organized manner
  • Manage group or interpersonal conflict
  • Perform other reasonable duties as assigned by manager

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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