Sales Associate

4 weeks ago


Bethesda, Maryland, United States Carter'sOshKosh Full time
Customer Experience Expert

Carter's is seeking a Sales Associate to join our team as a Customer Experience Expert. As a Sales Associate, you will be the first face of the brand for growing families, providing a warm and welcoming experience for customers. You will be responsible for greeting customers, assisting with product styles and features, and resolving issues in a busy retail environment.

Key Responsibilities:

  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Requirements:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once

What We Offer:

  • A competitive hourly rate of $16.50 - $18.75 per hour based on experience and location
  • A welcoming and inclusive environment that values and optimizes skills and talents
  • Professional and personal development opportunities to help shape your career
  • A 30% discount on our brands
  • Referral bonuses and other benefits

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