Technical Support Specialist
4 weeks ago
At A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support for Windows OS and Microsoft Office Suite in an enterprise environment.
Key Responsibilities:
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Provide desktop and network support, including setup, configuration, and addition of hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support and maintain user account information, including rights, security, and systems groups.
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
- Determine and recommend products or services that best fit customers' needs.
- Imaging and image recovery, break/fix repairs on desktops and laptops, and install/reinstall software packages and updates.
- Support WiFi and VPN connections, and wireless devices.
- Provide GREAT customer service skills.
Company Description:
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.
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