Bilingual Wireless Customer Service Representative

5 days ago


El Paso, Texas, United States DISH Full time
Job Summary

DISH is seeking a highly motivated and customer-focused Bilingual Wireless Customer Service Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.

Key Responsibilities
  • Provide quality customer service and support via phone, chat, and email
  • Activate and troubleshoot wireless services, including devices and accessories
  • Establish long-term customer relationships through exceptional service and one-call resolution
  • Maintain strong knowledge of wireless products, pricing plans, and services
  • Identify opportunities for improvement and provide feedback to enhance customer service and performance
Requirements
  • High School diploma or equivalent
  • Ability to speak Spanish and English fluently
  • Excellent communication and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Willingness to work flexible schedules, including weekends and evenings
What We Offer
  • Starting pay at $15.50/hour + $0.50 language differential
  • Opportunity for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) investments with company match
  • Tuition reimbursement and professional development opportunities
Why Join DISH?

DISH is a dynamic and innovative company that values its employees and provides opportunities for growth and development. We offer a competitive compensation package, comprehensive benefits, and a fun and supportive work environment.



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