Director of Client Services

6 days ago

Chicago, Illinois, United States Randstad US Full time
Job Title: Director, Client Services

We are seeking a highly experienced and skilled Director, Client Services to join our team at Randstad US. As a key member of our client services team, you will be responsible for leading our high-performance team of Account Managers and Executives, providing senior account direction, and developing a firm understanding of our clients' industries, marketing strategies, and goals.

Key Responsibilities:
  • Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.
  • Develop a firm understanding of the client's industry, marketing strategy, and goals.
  • Look for opportunities to grow existing client relationships.
  • Manage internal aspects of project implementation, including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications.
  • Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals.
  • Monitor established program KPIs and ensure that the program performance meets the agreed-upon client KPIs.
  • Support major new business initiatives, including client pitches, RFP responses, and marketing events.
  • Develop productive business relationships and alliances with senior executives with our clients to manage day-to-day program-related inquiries and deliverables.
  • Build and enhance relationships with clients.
  • Deliver effective and efficient documentation, communication, and dissemination of information regarding client activities and client administrative procedures.
  • Work with clients to complete a specific project brief and coordinate client approvals.
  • Create Contact Reports, Status Reports, and Budget Reports in accordance with our standards for quality and accuracy.
  • Development of annual account plans that meet revenue growth and profit margin targets for assigned clients.
  • Ongoing ownership of client financial health, including revenue delivery, growth, and profitability.
  • Demonstrate in-depth knowledge of our product offerings, including web and digital development, media, and analytics.
  • Remain knowledgeable about ongoing program activities.
  • Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation.
Requirements:
  • Minimum 7 years of experience in a client services position, managing clients and responsible for account growth.
  • 3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.).
  • 2+ years experience leading an account team and related budget.
  • Experience managing Fortune 500 companies.
  • Project Management experience.
  • Strong writing, communication, and presentation skills.
  • Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope.
  • Experience developing strategic plans with clients.
  • Strong proficiency in MS Office, especially PowerPoint and Excel.
  • University degree in a related field.
What We Offer:
  • A diverse, equitable, and inclusive (DEI) environment where you can bring your whole self to work.
  • A host of perks and benefits, including flexible hours, hybrid working models, employee assistance, and days off to recharge.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us. The offered salary will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, we offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

  • Client Services Director

    1 week ago

    Chicago, Illinois, United States Foundation of Little Village Full time

    Job Title: Client Services ManagerAt the Foundation of Little Village, we are seeking a highly skilled and motivated Client Services Manager to join our team. This is an exciting opportunity to work with a dynamic organization that is dedicated to empowering individuals and fostering economic development through entrepreneurship.Job Summary:The Client...

  • Associate Director for Client Services

    3 weeks ago

    Chicago, Illinois, United States National Board of Osteopathic Medical Examiners Full time

    Job Title: Associate Director for Client ServicesWe are seeking a highly skilled and experienced Associate Director for Client Services to join our team at the National Board of Osteopathic Medical Examiners. This role is responsible for ensuring the delivery of a seamless client experience across all stages and touchpoints in our clients' journey.Key...

  • Director of Client Services

    4 weeks ago

    Chicago, Illinois, United States SEARCH Group Partners, Inc. Full time

    Director of Client ServicesSEARCH Group Partners, Inc. is seeking a seasoned professional to lead our client services team. As Director of Client Services, you will be responsible for developing and executing comprehensive client service strategies that enhance customer engagement and satisfaction globally.Key Responsibilities:Develop and execute client...

  • Director of Client Services

    2 weeks ago

    Chicago, Illinois, United States SEARCH Group Partners, Inc. Full time

    Director of Client ServicesSEARCH Group Partners, Inc. is seeking a seasoned professional to lead our client services team. As Director of Client Services, you will be responsible for developing and executing comprehensive client service strategies that enhance customer engagement and satisfaction globally.Key Responsibilities:Develop and execute strategic...

  • Director of Client Services

    4 weeks ago

    Chicago, Illinois, United States SEARCH Group Partners, Inc. Full time

    Job Title: Director of Client ServicesAbout the Role:We are seeking a highly skilled and experienced Director of Client Services to join our team at SEARCH Group Partners, Inc. As a key member of our organization, you will be responsible for leading and managing global client support, training, and enablement initiatives for our SaaS-based workforce...

  • Client Accounting Services Director

    4 weeks ago

    Chicago, Illinois, United States Daydreamer Outsourcing Full time

    About the role at Daydreamer Outsourcing: We're seeking a seasoned CPA to lead our dedicated client accounting services team and forge strong relationships with privately held companies. If you thrive in a collaborative environment, enjoy mentoring and development, and crave a hybrid work-life balance, this is your chance to shine at a thriving mid-market...

  • Client Services Manager

    2 weeks ago

    Chicago, Illinois, United States Foundation of Little Village Full time

    Job DescriptionJob DescriptionPosition Summary The Client Services Manager is responsible for the successful administration of the Foundation of Little Village's Economic Empowerment Center Business (EEC) Advise/Technical Assistance Program, Client Services, and the Referral & Linkages System. This role involves working closely with organizations,...

  • Associate Director of Client Services

    2 weeks ago

    Chicago, Illinois, United States The Marketing Arm Full time

    Job OverviewThe Associate Director will play a key role in overseeing the resources provided by our Integrated Agency Team in our Chicago office, with a focus on developing event activations, media, content, promotions, and digital campaigns for our client, The U.S. Army.This role will involve working closely with the account team to manage projects, lead...

  • Client Director

    3 weeks ago

    Chicago, Illinois, United States Thegradcafe Full time

    Job DescriptionWe are seeking a highly skilled Client Director to join our team at Thegradcafe. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and delivering exceptional results.Key Responsibilities:Develop and execute strategic plans to meet client...

  • Associate Client Director

    2 weeks ago

    Chicago, Illinois, United States NielsenIQ Full time

    Job Title: Associate Client DirectorAt NielsenIQ, we're seeking a highly skilled Associate Client Director to join our team. As a key member of our client-facing team, you will be responsible for developing and executing commercial strategies that drive growth and value for our clients.About the RoleThis is a unique opportunity to work with a leading...

  • Client Services Director

    6 days ago

    Chicago, Illinois, United States LaSalle Network Full time

    Job Title: Client Services ManagerLaSalle Network is partnering with a rapidly growing international spice producer to fill a dynamic Client Services Manager position. Located in the River North neighborhood of downtown Chicago, this company prides itself on its inclusive culture and dog-friendly office.Job Summary:The Client Services Manager will provide...

  • Client Services Director

    2 weeks ago

    Chicago, Illinois, United States LaSalle Network Full time

    Job Title: Client Services ManagerLaSalle Network is seeking a dynamic Client Services Manager to join our team. Located in the River North neighborhood of downtown Chicago, our company prides itself on its inclusive culture and dog-friendly office.Job Summary:The Client Services Manager will be responsible for providing high-level B2B support to clients,...

  • Clinical Services Director

    4 weeks ago

    Chicago, Illinois, United States Community Counseling Centers of Chicago Full time

    {"title": "Clinical Services Director", "subtitle": "Lead Clinical Excellence at Community Counseling Centers of Chicago", "content": "At Community Counseling Centers of Chicago, we are seeking a highly skilled and experienced Clinical Services Director to lead our clinical services team. As a key member of our leadership team, you will be responsible for...

  • Client Solutions Director

    4 weeks ago

    Chicago, Illinois, United States Hearst Full time

    {"title": "Client Solutions Director", "subtitle": "Transform Experiences", "content": "At Hearst, we're committed to transforming experiences for our clients and their customers. As a Client Solutions Director, you'll play a key role in driving revenue growth and client satisfaction for our portfolio of clients.With a strong background in client services...

  • Client Solutions Director

    3 weeks ago

    Chicago, Illinois, United States Hearst Full time

    About the RoleWe are seeking a seasoned Client Solutions Director to join our team at iCrossing, a leading digital marketing agency. As a key member of our client services team, you will be responsible for driving revenue growth and client satisfaction across a portfolio of clients.Key ResponsibilitiesDevelop and execute client strategies to drive revenue...

  • Managing Director, Client Services Leader

    2 weeks ago

    Chicago, Illinois, United States Teachers Insurance and Annuity Association Full time

    Job SummaryWe are seeking a highly experienced and skilled Managing Director, Client Services to lead our Client Services & Technology (CS&T) Controls Delivery team. The successful candidate will be responsible for monitoring risk and delivery of control enhancements to existing client services and technology programs.Key ResponsibilitiesLead a team of CS&T...

  • NetSuite Client Director

    3 weeks ago

    Chicago, Illinois, United States Spaulding Ridge Full time

    NetSuite Client DirectorSpaulding Ridge is a leading advisory and IT implementation firm that helps global organizations achieve financial clarity and drive profitable revenue growth. We believe that all business is personal, and our relationships with clients, partners, and team members are at the heart of our values.We are seeking a seasoned NetSuite...

  • Client Success Director, Retail Media

    2 weeks ago

    Chicago, Illinois, United States Skai Full time

    Job Title: Client Success Director, Retail MediaSkai is seeking a highly skilled Client Success Director to join our team. As a Client Success Director, you will be responsible for ensuring the long-term success of our retail media clients. This role requires a strong understanding of the retail media landscape and the ability to develop and execute...

  • Associate Client Director

    2 weeks ago

    Chicago, Illinois, United States NielsenIQ Full time

    Job Title: Associate Client Director Job Summary: We are seeking an experienced Associate Client Director to join our team at NielsenIQ. As a key member of our commercial team, you will be responsible for developing and executing commercial strategies to drive business growth and client success. You will work closely with our clients to understand their...

  • Account Director, Client Experience Lead

    1 week ago

    Chicago, Illinois, United States Weber Shandwick Full time

    Job Title: Account Director, Client ExperienceWe are seeking a seasoned Account Director to lead our Consumer Practice in Chicago. As a key member of our team, you will be responsible for developing and executing multi-channel campaigns that drive business results for our clients.Key Responsibilities:Lead a team of account managers and coordinators to...