Managing Director, Client Services Leader

2 weeks ago

Chicago, Illinois, United States Teachers Insurance and Annuity Association Full time
Job Summary

We are seeking a highly experienced and skilled Managing Director, Client Services to lead our Client Services & Technology (CS&T) Controls Delivery team. The successful candidate will be responsible for monitoring risk and delivery of control enhancements to existing client services and technology programs.

Key Responsibilities
  • Lead a team of CS&T Risk Program Management, Delivery and Governance professionals focused on implementing and improving the control environment across client services, cyber, cloud, infrastructure, application development/support and data.
  • Interact and develop relationships with regulators as needed and maintain a working knowledge of appropriate Federal and State laws and regulations.
  • Build and foster relationships with all levels of leadership to effectively manage delivery and execution of the control environment within CS&T, with a large focus on technology related risks and control programs.
  • Influence, collaborate and drive decisions between first, second and third lines of defense to develop and implement the control framework for CS&T risk management standards and practices.
  • Lead an organization that improves CS&T processes and remediates control deficiencies.
  • Develop and drive IT risk programs to effectively identify, evaluate and remediate technology programs and processes.
  • Design programs and frameworks to ensure IT control gaps and risk events are properly addressed, documented and reported.
  • Chair the 1st line Technology Risk Leadership Committee (TRLC), and partner across various teams to effectively support CS&T's efforts across multiple risk and governance forums (e.g., Operational Risk Management Committee, CS&T Risk Management Committee, Enterprise Risk Management Committee, etc.).
  • Proactively communicate program and execution status and provide transparency to key stakeholders, including the CS&T Executive team and second and third line risk partners.
  • Work with the Business Controls Office to develop appropriate metrics and Key Risk Indicators (KRI) to ensure control adequacy, quality and efficacy for client services and technology.
Requirements
  • 10+ years of combined experience in audit, IT risk management and operational risk management.
  • Strong knowledge and understanding of technology related risk areas and control programs, including demonstrated competence in risks related to cyber, infrastructure, cloud, application development, disaster recovery, and data management and governance.
  • Ability to influence, collaborate and drive decisions through ambiguity with key stakeholders and business leaders.
  • Proven track record of building and leading a high performing risk related function for a large financial services organization.
  • Deep understanding and experience in assessing risk in each component of a large complex enterprise.
  • Working knowledge of emerging risks and business practices as well as disruptive and digital business models.
  • Demonstrated leadership capability, including knowledge of process review improvement techniques and the ability to lead through change.
  • Advanced written, oral, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers.
Education
  • Bachelor's degree in Accounting or related field, MBA preferred.
Company Overview

Teachers Insurance and Annuity Association (TIAA) is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.

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