Customer Support Associate B
2 weeks ago
POSITION SUMMARY:
This role is dedicated to providing prompt and precise information to both internal and external clients, acting as a representative for Dayton Superior and advocating for customer needs within the organization.
All team members are encouraged to engage in the ongoing enhancement of Dayton Superior in addition to the responsibilities outlined below; these responsibilities are intended to be comprehensive and may be modified as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:- QUOTATIONS
Conduct regular follow-ups to assess outcomes, monitor competitive market data (backlog, pricing, competitor backlog).
- ORDER ENTRY
Review and/or enter all orders accurately.
Ensure 100% accuracy by sending confirmations to clients.
Implement any necessary modifications and updates to orders.
Log successful quotations in the tracking system to provide visibility into backlog and forecasts.
- SCHEDULING
Manage and influence client expectations regarding our capacity to meet specific demands.
- PURCHASING
Collaborate with purchasing to obtain pricing from external vendors.
Provide realistic forecasts and delivery requirements to purchasing based on client information.
Maintain accurate forecasts concerning orders to be received from purchasing to satisfy raw material needs.
- LOGISTICS
Communicate details to shipping regarding products to be dispatched on each vehicle.
Gather all necessary information for proper dispatch (location, job contact, hours).
- RELATIONSHIP MANAGEMENT
Achieve a level of communication with clients that allows access to all levels within their organization, fostering mutual respect among all parties involved.
- ACCOUNTING
- TECHNICAL PRODUCT KNOWLEDGE
Provide internal and external clients with this information as required.
Revise and supply product drawings and submittal information to clients as necessary.
Be knowledgeable about all relevant specifications regarding products, or know where to find this information.
Possess a solid understanding of logistical capabilities, primarily LTL & flatbed loading, timing, and distribution capabilities.
PHYSICAL DEMANDS:
Minimal physical effort is required to sit, stand at files, bend, stoop, lift, and walk.
Maximum unassisted lift is 35 lbs, with average lifts being less than 10 lbs.
Requires the ability to utilize a keyboard, monitor, and calculator.
Requires the ability to communicate verbally, both in person and over the phone.
WORK ENVIRONMENT:
Standard office environment.
Average office noise levels.
No personal protective equipment required.
Ambient temperature maintained between 68 and 76 degrees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant.
However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to this information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal obligation to provide information.
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