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Customer Engagement Associate

2 months ago

Fort Worth, Texas, United States Coastal Solutions Inc Full time
Are you enthusiastic about providing exceptional customer support and making a meaningful impact?

Coastal Solutions Inc is looking for a committed individual with a passion for community service and a dedication to enhancing client experiences.

As a Customer Service Rep, you will serve as the vital connection between our organization and the community, ensuring seamless communication and addressing any challenges with efficiency and care. Your role will involve delivering accurate information regarding our initiatives and resolving client inquiries with professionalism.

Key Responsibilities:
  • Establish and nurture strong relationships with clients through effective and engaging communication.
  • Provide precise and thorough information about our organization to the public.
  • Address inquiries and concerns promptly, offering viable solutions and ensuring follow-up as necessary.
  • Keep detailed records of client interactions and manage accounts with meticulous attention.
  • Follow our communication protocols and strive to educate and engage on behalf of the organization.
Desired Skills:
  • Demonstrated experience in customer service or client support roles.
  • A sincere commitment to community service and assisting others.
  • Excellent communication skills with the ability to connect with diverse personalities.
  • Capability to multitask, prioritize, and manage time efficiently.
If you are motivated to create a positive difference through outstanding customer service, we invite you to consider joining our mission-driven team.