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Aerospace Customer Support Specialist

2 months ago

Fort Worth, Texas, United States Incora Full time

About Incora

We are seeking a dedicated professional to take on the role of Customer Service Representative II at Incora.

As a key player in the premier supply chain solutions provider within the aerospace industry, our commitment is to deliver outstanding service to our clientele.

Key Responsibilities:

  • Establish and nurture robust customer relationships through superior service
  • Stay informed about sales policies and internal procedures
  • Work collaboratively with internal teams to resolve customer concerns
  • Ensure that customer expectations are consistently met

What We Provide:

At Incora, we offer a competitive compensation and benefits package. Additionally, you will have the chance to work in a cutting-edge environment and be part of our remarkable journey.

Benefits include:

  • Paid Holidays and Vacation Time
  • Sick Leave and Paid Parental Leave
  • Employee Discounts
  • Group Life Insurance
  • 401K Plan with Company Match
  • Health Plans with Competitive Premiums
  • Opportunities for career advancement and professional development

If you are eager to contribute to our success and become part of the Incora narrative, we look forward to your application.

Our Commitment to Diversity & Inclusion:

We welcome applicants from all backgrounds.

Qualifications:

About You:

  • Embody Incora's values in all actions
  • Understand customer requirements thoroughly
  • Foster positive relationships with customers and internal departments
  • Deliver exceptional customer service
  • Efficiently resolve customer issues
  • Accurately process orders in a timely manner
  • Support contract management
  • Ensure quality flow downs for contract evaluation
  • Update customers on shipping and delivery status
  • Assist with pricing and sales support
  • Manage customer expedite requests
  • Guide team members and assist in projects
  • Participate in required training and meetings

Educational Background:

  • National Vocational Level Diploma or equivalent
  • High School Diploma or GED

Experience:

1-3 years of experience in Sales and Customer Service, preferably within the aerospace sector.