Customer Experience Ambassador

5 days ago

Manteca, California, United States Jo-Ann Stores, LLC Full time
About the Role
The Customer Experience Ambassador is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role involves driving sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. As a Customer Experience Ambassador, you will create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers.

Key Responsibilities
As a Customer Experience Ambassador, you will:
  • Greet every JOANN customer and use the F.A.S.T. service model to meet the customer's needs.
  • Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
  • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

Hands On Approach
You will be responsible for processing customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Additionally, you will lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. You will also unloading freight from the truck and sorting it according to company procedures. Your attention to detail will ensure that shelves are stocked accurately according to planogram, and high standards are maintained throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

Minds At Work
In this role, you will invite customers to participate in store activities such as Education Classes, Custom Framing, and any other events. You will proactively drive sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JOANN brand. Your goal will be to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.

Qualifications
To be successful in this role, you will need to have a High School Diploma or equivalent. Previous experience in a customer-centric environment is preferred, but not required. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week. Hours are scheduled according to needs of the store and the team member's availability.

Benefits
As a valued member of our team, you will be eligible for various benefits, including medical, dental, and vision benefit plans, company-paid basic, optional, and dependent life insurance, long-term disability and company-paid short-term disability, paid time off, and sick time. We also offer tuition reimbursement and a team member discount. For more information on eligibility requirements, please click here.

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