Ropes Course Experience Coordinator

2 weeks ago


Manteca, California, United States Great Wolf Lodge Full time
Job Summary

We are seeking a Ropes Course Experience Coordinator to join our team at Great Wolf Lodge. As a key member of our attractions team, you will be responsible for ensuring customer safety and satisfaction while navigating our ropes course. If you have excellent communication skills, a passion for providing exceptional customer service, and the ability to work at heights, we encourage you to apply.

About the Role

This is a fantastic opportunity to join a dynamic and fast-paced team. As a Ropes Course Experience Coordinator, you will be responsible for processing guest registration, supplying equipment, educating guests on safety protocol, and ensuring all safety equipment is in proper working order. You will also be required to communicate effectively with guests, provide outstanding customer service, and engage in suggestive selling. Additionally, you will assist in merchandising functions, perform cash-handling duties, and maintain the attraction's cleanliness and presentation standards.

Responsibilities

* Process guest registration and complete orders efficiently
* Educate guests on the ropes course experience, proper technique, and safety guidelines
* Outfit participants with correct safety equipment, make adjustments, and properly attach sling lines to harnesses and overhead tracks
* Inspect all safety equipment to ensure proper function
* Assess and assist in emergency situations and help scared participants
* Ensure daily operations adhere to operating procedure guidelines
* Provide exceptional customer service and engage in suggestive selling
* Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing
* Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
* Maintain attraction cleanliness, presentation, and service standards

Requirements

* Must be 18 years or older
* High school education or equivalent preferred
* Comfortable working at heights of 30 feet or more for extended periods
* Flexibility regarding scheduling based on business demands
* Basic math skills, including addition, subtraction, multiplication, and division
* Excellent customer service and communication skills
* Ability to read and interpret English language manuals relating to safety, operations, and procedures
* Successful completion of a criminal background check and drug screen

Estimated Salary Range

$16.75 - $19.00 per hour, depending on location and experience.

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