Customer Service Operations Manager
3 days ago
Lookout Pest Control, Inc. is a reputable and well-established company with over 40 years of experience in providing top-notch pest control services.
About the RoleWe are seeking an experienced Customer Service Operations Manager to lead our customer care team. The successful candidate will be responsible for coaching, training, and developing a team of Customer Care professionals to ensure quality performance and growth.
This role requires strong communication and leadership skills, as well as the ability to work independently and manage time effectively. The ideal candidate will have a proven track record as a manager overseeing and leading a team of Customer Care Specialists or similar.
Key Responsibilities- Growing our book of business by leading a team of Customer Care professionals.
- Producing data to provide real-time feedback on goals and metrics.
- Designing and delivering training content.
- Coaching and developing team members.
- Communicating professionally and effectively.
- Designing and running contests and incentives to drive performance.
- High school diploma or equivalent. Pest control experience is a plus.
- Excellent communication and customer service skills.
- Ability to work independently, manage time effectively, and manage a team.
- Ethically solve problems with a strong work ethic.
- Proven track record as a manager overseeing and leading a team of Customer Care Specialists or similar.
- A competitive salary: $80,000 - $110,000 per year, based on experience.
- An attractive monthly bonus.
- Competitive benefits package including health, dental, optical, life insurance, paid time off, and paid holidays.
- Career growth opportunities within a well-established company.
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