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Customer Service Representative

4 weeks ago

Grand Prairie, Texas, United States Americold Full time
Americold Career Opportunity

**Job Summary**

As a Customer Service Representative at Americold, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on responding to customer inquiries and complaints in a timely and professional manner.

**Key Responsibilities**

• Respond to customer inquiries and complaints via phone, email, or in-person
• Resolve customer issues and concerns in a fair and timely manner
• Provide clerical support, including maintaining accurate records and files
• Schedule loads and maintain updated reports to ensure efficient operations
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

**Requirements**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other software applications

**What We Offer**

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at Americold."