Customer Success Manager

3 weeks ago


Salt Lake, Utah, United States Chargezoom Full time

At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking a highly motivated and experienced Customer Success Manager to join our Retention Team.

Responsibilities:

  • Provide product support for customers after their first 90 days
  • Engage with users who are experiencing issues to help resolve
  • Educate clients on the Chargezoom platform features using GAAP best practices
  • Provide clients with platform demos for specific features that may solve a pain point
  • Ensure customers set their automations up in the most efficient way possible
  • Identify gaps in the experience that causes confusion or possible churn
  • Work proactively with customers who have decreased usage on the platform
  • Collaborate with Product and Engineering team on escalations

Requirements:

  • 2+ years of customer-facing experience, preferably at a SaaS company
  • Track record for building and nurturing relationships with multiple stakeholders and customers
  • Thoughtful verbal and written communication through a variety of channels
  • Passion for supporting customers and helping them achieve their goals
  • Experience working in HubSpot CRM or Help Desk tools is a plus

What Success Looks Like:

  • Ability to work in a very fast-paced, ever-changing environment
  • Strong communication skills, both written and verbal
  • Work from a place of empathy and patience, both internally and externally
  • Must be coachable, willing to learn, and grow
  • Strong collaboration and cooperation skills
  • Confident and comfortable to share ideas and perspectives upstream

Perks:

  • Wake up each morning proud of the place you work and the amazing companies you get to partner with
  • Join the team at a time when you can help shape the future of the company
  • Medical, Dental, insurance fully paid
  • Employee Stock Options (be an owner in the company)
  • A performance culture that rewards results and promotes those that perform, quickly
  • Equipment provided to set up a successful work environment
  • Engaging Team-building activities
  • Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped

Compensation:

  • On-target earnings (OTE): $70,000 - $98,000
  • Base Salary: $60,000 - $72,000
  • Monthly bonus based on NRR (net revenue retention)


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