Customer Success Manager
3 weeks ago
At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking a highly motivated and experienced Customer Success Manager to join our Retention Team.
Responsibilities:
- Provide product support for customers after their first 90 days
- Engage with users who are experiencing issues to help resolve
- Educate clients on the Chargezoom platform features using GAAP best practices
- Provide clients with platform demos for specific features that may solve a pain point
- Ensure customers set their automations up in the most efficient way possible
- Identify gaps in the experience that causes confusion or possible churn
- Work proactively with customers who have decreased usage on the platform
- Collaborate with Product and Engineering team on escalations
Requirements:
- 2+ years of customer-facing experience, preferably at a SaaS company
- Track record for building and nurturing relationships with multiple stakeholders and customers
- Thoughtful verbal and written communication through a variety of channels
- Passion for supporting customers and helping them achieve their goals
- Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like:
- Ability to work in a very fast-paced, ever-changing environment
- Strong communication skills, both written and verbal
- Work from a place of empathy and patience, both internally and externally
- Must be coachable, willing to learn, and grow
- Strong collaboration and cooperation skills
- Confident and comfortable to share ideas and perspectives upstream
Perks:
- Wake up each morning proud of the place you work and the amazing companies you get to partner with
- Join the team at a time when you can help shape the future of the company
- Medical, Dental, insurance fully paid
- Employee Stock Options (be an owner in the company)
- A performance culture that rewards results and promotes those that perform, quickly
- Equipment provided to set up a successful work environment
- Engaging Team-building activities
- Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped
Compensation:
- On-target earnings (OTE): $70,000 - $98,000
- Base Salary: $60,000 - $72,000
- Monthly bonus based on NRR (net revenue retention)
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