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Customer Experience Representative

2 months ago

Kirkland, Washington, United States Relief Factor Full time

About Us

Relief Factor is a wellness company that believes in a life well lived. Our mission is to help people feel their best, naturally, scientifically, and safely.

Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities

  • Answer and resolve high-volume customer inquiries via phone and email
  • Create new customer accounts and recommend additional products and services that benefit our customers
  • Process orders and provide accurate and timely information to customers
  • Identify customer needs, clarify information, research every issue, and provide solutions
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction

Requirements

  • Must reside in Washington State, Nevada, or Arizona
  • Call Center experience preferred
  • Strong sales and cross-sales skills
  • Outstanding customer service, attention to detail, sense of urgency, and a high level of professionalism
  • Ability to problem solve, think quickly, and multi-task
  • Strong communication skills both verbally and in writing
  • Technical savviness and the ability to learn systems quickly

What We Offer

  • $20-$22 per hour
  • 100% Employer Paid Medical/Dental/Vision
  • 401(k) with matching
  • 15 PTO days your first year and 10 paid holidays
  • Basic Life and AD&D