Customer Service Representative

2 weeks ago


Kirkland, Washington, United States TBG | The Bachrach Group Full time

We are seeking a highly skilled Customer Service Specialist to join our team at TBG | The Bachrach Group. This individual will be responsible for handling all prospect and resident calls and chats, including application status requests, move-in/move-out experiences, and escalations for customer service and light maintenance calls.

Key Responsibilities:

  • Provide exceptional customer service to prospects and residents through phone and chat interactions.
  • Cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.
  • Conduct virtual tours with prospective residents with energy and enthusiasm.
  • Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property-specific specials in Yardi or on hot sheets.
  • Other responsibilities include:
    • Handling resident complaints and concerns in a professional and timely manner.
    • Providing accurate and timely information to residents and prospects.
    • Collaborating with the property management team to resolve issues and improve resident satisfaction.

Requirements:

  • 2+ years of call center experience.
  • Customer service experience required.
  • Two years of property management experience desired but not a must.
  • Yardi CRM and ADP experience preferred; but willing to train.

What We Offer:

  • A competitive salary range of $43k-55k plus commission.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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