Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Specialist to join our team at TBG | The Bachrach Group. This individual will be responsible for handling all prospect and resident calls and chats, including application status requests, move-in/move-out experiences, and escalations for customer service and light maintenance calls.
Key Responsibilities:
- Provide exceptional customer service to prospects and residents through phone and chat interactions.
- Cover the training and mentorship of other contact center teammates while ensuring quality control of all calls.
- Conduct virtual tours with prospective residents with energy and enthusiasm.
- Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property-specific specials in Yardi or on hot sheets.
- Other responsibilities include:
- Handling resident complaints and concerns in a professional and timely manner.
- Providing accurate and timely information to residents and prospects.
- Collaborating with the property management team to resolve issues and improve resident satisfaction.
Requirements:
- 2+ years of call center experience.
- Customer service experience required.
- Two years of property management experience desired but not a must.
- Yardi CRM and ADP experience preferred; but willing to train.
What We Offer:
- A competitive salary range of $43k-55k plus commission.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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