Business Analyst Lead

3 weeks ago


South San Francisco, California, United States Saxon Global Full time

Saxon Global is seeking a highly skilled Business Analyst Lead to join our team in San Francisco. As a key member of our Informatics department, you will be responsible for leading application support efforts and ensuring the smooth operation of our scientific software systems.

The ideal candidate will have a strong background in scientific research application development cycles and data management principles. They will be experienced in software development lifecycles, agile methodologies, and DevOps, with a proven track record of successfully managing activities associated with application support.

Key responsibilities will include troubleshooting and resolving end-user support issues, enhancing the support model, and managing support tickets in ServiceNow. The successful candidate will also be responsible for developing system documentation, user manuals, training decks, and other documentation necessary to support the application.

Additionally, the Business Analyst Lead will conduct trainings and user group meetings for supported applications, administer activities in assay registration applications, and gather feedback from application end-users to integrate into the requirement backlog.

We are looking for a strong team player with excellent people and communication skills. The ideal candidate will have experience with Assay Registration Systems or similar class of scientific software, a scientific degree, and at least 5 years of relevant experience.

Key qualifications include:

  • Experience with ServiceNow, Confluence, gSheets, Jira, Smartsheets
  • Experience with software development lifecycles, agile methodologies, and DevOps
  • Working knowledge of scientific research application development cycles and data management principles
  • Strong team player skills

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Business Analyst Lead looking for a new challenge, please submit your application.


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