VP of Customer Success Lead
2 weeks ago
We are seeking a seasoned Customer Success leader to join our Executive Team at Relyance AI. As a key member of our organization, you will be responsible for building a scalable, data-driven Customer Success function that drives customer goals, product utilization, and revenue expansion.
Key Responsibilities- Define the strategy and execution plan to deliver a premium customer experience and value.
- Architect the customer success and solutions strategy to leverage and scale in support of revenue ambitions.
- Recruit, motivate, and lead a high-achieving customer success team.
- Drive proof-of-value, product adoption, and long-term engagement by defining the customer journey and optimizing the customer lifecycle.
- Take full end-to-end responsibility for the customer journey from post-sale to ongoing success, support, renewals, and business growth.
- Build processes from Sales to Customer Success handoff through Customer Use and on to Engineering to communicate requirements and feedback.
- Partner closely with Sales, Engineering, and Product leadership to engage prospective and existing customers to define goals/success criteria and leverage product features.
- Drive customer advocacy and influence internal stakeholders by promoting a customer-centric mindset.
- 8+ years of experience leading customer success functions in high-growth SaaS environments.
- Technical SaaS expertise to communicate with, understand, and support Engineering and Security functions.
- A track record of building and driving the Customer Success arm of an organization from the ground up with a strong strategic vision for the ideal customer experience.
- Data-driven decision-making with exceptional business acumen and excellent communication and presentation skills.
- Experience working with various customer profiles, including legal, engineering, IT, security, privacy, and data protection.
- Experience growing and scaling a customer success team with a fast-growing number of customers.
- Understanding of/familiarity with the data privacy or security industry.
We create an unreasonably hospitable and data-driven culture that prioritizes exceeding customer and each other's expectations in every interaction. We empower team members to solve problems proactively based on information, craft personalized experiences, and radiate enthusiasm. Trust and freedom allow team members to find creative solutions, while shared purpose and recognition fuel a spirit of greatness to truly wow customers and each other.
We deconstruct failures to learn from them and take great pride in our successes; celebrating both. Relyance AI is proud to be an equal-opportunity employer, committed to creating an inclusive environment for all employees. We use data-driven pay practices to ensure competitive offerings and correct compensation based on roles, experience, and location.
The base salary pay range for this role is $200,000 to $250,000.
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