Technical Support Specialist

2 weeks ago

Pensacola, Florida, United States Avid Technology Professionals, LLC Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Avid Technology Professionals, LLC. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, troubleshooting and resolving technical issues, and collaborating with our team to ensure seamless service delivery.

Key Responsibilities
  • Provide Tier I and II support for technical issues, including troubleshooting, diagnosis, and resolution
  • Communicate effectively with customers and internal stakeholders to ensure timely and accurate issue resolution
  • Collaborate with the team to develop and implement process improvements and best practices
  • Stay up-to-date with the latest technologies and trends in the field to ensure expertise and knowledge
  • Document and track issues and resolutions using our tracking system
Requirements
  • 6+ years of directly relevant experience in technical support or a related field
  • Experience with monitoring system health and status, documenting problems and resolutions, and performing administrative duties
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required; ITIL certification a plus
Preferred Qualifications
  • Experience with ITIL methodology and incident management systems
  • Knowledge of shell scripts, TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, and storage arrays
  • Experience working in an Agile environment and interfacing with software development, testing, integration, deployment, sustainment, and maintenance teams
What We Offer
  • Competitive hourly salary
  • Unique employee success sharing program
  • Automatic approved overtime
  • Retirement pay (401K) with profit-sharing component
  • Company medical coverage plans, dental plan, and flexible spending account benefit
  • Lucrative referral bonus policy
  • Robust professional expenses and training program
  • Computer allowance and internet allowance
  • Short and long-term disability and life insurance

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