Customer Service Representative

1 month ago


Bloomington, Indiana, United States Adalie Allen - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Adalie Allen - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Manage customer inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
  • Utilize strong problem-solving skills to address complex customer concerns and provide tailored solutions.
  • Develop and maintain strong relationships with clients, fostering a culture of trust and loyalty.
  • Collaborate with our team to achieve common goals, drive business growth, and enhance the overall customer experience.
Requirements
  • Strong communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.
  • Experience in customer service or a related field, with a proven track record of delivering exceptional results.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • Self-motivated and analytical, with a strong attention to detail and ability to think critically.
  • Property & Casualty License and Life & Health License, with a willingness to obtain and maintain these certifications.
Benefits
  • Competitive hourly pay and commission/bonus structure.
  • Comprehensive benefits package, including health insurance, group life insurance, and paid time off.
  • Opportunities for professional growth and development, with a focus on advancing your career within our agency.
  • Flexible work arrangements, with a focus on work-life balance and employee well-being.


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