Operations Coordinator

4 days ago

Denver, North Carolina, United States Miller Pipeline Full time
Job Summary

Miller Pipeline is seeking a highly organized and detail-oriented Operations Coordinator to support our field operations team. The successful candidate will be responsible for tracking and scheduling projects, maintaining records and supplies, and communicating with community utility providers, homeowners, and work crews.

Key Responsibilities:

  • Coordinate and schedule projects, ensuring timely completion and effective communication with stakeholders.
  • Maintain accurate records and supplies, ensuring seamless operations.
  • Communicate with community utility providers, homeowners, and work crews to resolve issues and ensure customer satisfaction.
  • Assist in reviewing compliance-related issues and help foremen resolve documentation and procedural issues.
  • Secure permits for worksites and ensure necessary materials and equipment are ready and crews are prepared to work.
  • Collect and sign DOT compliance forms and transfer necessary paperwork to the office from the work site.
  • Order supplies for the office and/or warehouse as needed.
  • Call or make in-person visits with homeowners to schedule gas service repair or replacement and coordinate neighborhood service appointments with foremen and customers.
  • Contact utility marking services to report excavation activity plans and request utility markings.
  • Respond to customer questions about job sites and how the jobs will be performed according to the work order.
  • Facilitate the resolution of customer complaints and review allegations of damage or incidents.
  • Create and maintain tracking logs to schedule utility work on mains, commercial, and residential services.
  • Handle reporting and data tracking, including the status of concrete and asphalt restoration, O&M services, bore profiles, damage reports, monthly forecasting, and daily productivity.
  • Preview submitted work requests via the contractors' inbox and obtain notes and speak to builders and/or other contractors on a job site to help Miller Pipeline work crews understand potential issues and preventions/solutions.
  • Plan for traffic control, sewer locators, and/or horizontal directional drilling as needed.
  • Build positive professional relationships with each crew and customer.
  • Submit timesheets to the Payroll department weekly.
  • Review WINS entries to ensure proper invoicing and reporting and assist in correcting errors.
  • Complete administrative tasks for the office, including coordinating pre-employment and onboarding activities for new hires, conducting interviews with job candidates, coordinating meetings for operations teams, distributing mail, making travel arrangements, coordinating services with other vendors, and OQ test proctoring.
  • Participate in continuous improvement projects.
  • Assist in training team members to use office systems and reports.
  • Handle location-sensitive tasks, such as equipment calibration/repair, shipping, unloading, distribution of paperwork and assignments, communication of customer procedures, etc.

Requirements:

  • High school diploma or equivalent and a current and valid driver's license.
  • Technical or post-secondary education in a related field is preferred.
  • 1+ year professional work experience is required, with 6+ months' hands-on utility work and/or familiarity with utility construction work preferred.
  • Clear, tactful written and oral communication, focus on internal and external customer service, and proficiency with Microsoft Office, especially Outlook and Excel.

Core Competency Requirements:

  • Flexibility
  • Customer Focus
  • Detail Orientation

Essential Functions:

Operate a motor vehicle in heavy traffic and on construction sites, assist in the deployment and validation of compliance to safety and quality procedures, travel to various job sites and work safely in a construction zone, generate reports on a computer and submit to appropriate team members, develop a work schedule to meet requirements of the job, and deviate from a planned schedule to accommodate issues requiring immediate attention.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Federal Labor Standards Act designation – Non-Exempt

Miller Pipeline retains the discretion to add to or change duties of this position at any time. This position description should not be considered all-inclusive.

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