Operations Coordinator

2 weeks ago

Denver, North Carolina, United States Miller Pipeline Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Miller Pipeline. In this role, you will be responsible for supporting field operations by tracking and scheduling projects, maintaining records and supplies, and communicating with community utility providers, homeowners, and work crews.

Key Responsibilities
  • Coordinate and schedule projects, ensuring timely completion and effective communication with stakeholders.
  • Maintain accurate records and supplies, ensuring seamless operations and minimizing delays.
  • Communicate with community utility providers, homeowners, and work crews to resolve issues and ensure customer satisfaction.
  • Assist in reviewing compliance-related issues and help foremen resolve documentation and procedural issues.
  • Secure permits for worksites, ensure necessary materials and equipment are ready, and coordinate with crews to prepare for work.
  • Collect and sign DOT compliance forms, transfer paperwork to the office, and transport parts to and from job sites as needed.
  • Order supplies for the office and/or warehouse as required.
  • Coordinate neighborhood service appointments with foremen and customers, and contact utility services to report excavation plans and request markings.
  • Respond to customer inquiries about job sites and resolve complaints, reviewing allegations of damage or incidents and compiling reports for the Risk department.
  • Develop and maintain tracking logs to schedule utility work on mains, commercial, and residential services, and handle reporting and data tracking.
  • Preview submitted work requests, obtain notes, and communicate with builders, contractors, and homeowners to ensure Miller Pipeline work crews understand potential issues and prevention/solutions.
  • Plan for traffic control, sewer locators, and horizontal directional drilling as needed, and build positive professional relationships with each crew and customer.
  • Submit timesheets to the Payroll department weekly and review WINS entries to ensure proper invoicing and reporting.
  • Assist in training team members to use office systems and reports, and participate in continuous improvement projects.
Requirements
  • High school diploma or equivalent, and a current and valid driver's license.
  • 1+ year of professional work experience, and 6+ months of hands-on utility work and/or familiarity with utility construction work.
  • Clear, tactful written and oral communication, and proficiency with Microsoft Office, especially Outlook and Excel.
Core Competencies
  • Flexibility
  • Customer Focus
  • Detail Orientation
Essential Functions

Operate a motor vehicle in heavy traffic and on construction sites, assist in deploying and validating compliance to safety and quality procedures, travel to various job sites, and work safely in a construction zone.

Generate reports on a computer and submit to appropriate team members, develop a work schedule to meet job requirements, and deviate from the planned schedule to accommodate issues requiring immediate attention.

The physical demands of this job include sitting, using hands to handle objects, reaching, standing, walking, climbing, balancing, talking, and hearing. The employee may occasionally lift up to 30 pounds.

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