Restaurant Operations Manager

3 weeks ago


Bozeman, Montana, United States Five Guys Full time

At Five Guys, we're not just about serving up the best burgers in the country - we're about creating a work environment that's just as exceptional. As a Shift Leader, you'll play a key role in implementing our standard operational procedures and ensuring every customer receives the best possible service.



Job Summary

We're seeking a skilled and charismatic Shift Leader to join our team. As a Shift Leader, you'll be responsible for monitoring the day-to-day activities of subordinates, coordinating breaks, and keeping management informed of area activities and any significant problems. You'll also be responsible for completing opening, daily, and closing procedures, as well as coordinating with management for on-the-job training of new associates.



Key Responsibilities


  • Monitor and observe the day-to-day activities of subordinates, ensuring that all team members are working efficiently and effectively.
  • Coordinate breaks for hourly associates and keep management informed of area activities and any significant problems.
  • Complete opening, daily, and closing procedures in accordance with company policies and procedures.
  • Coordinate with management for on-the-job training of new associates.
  • Operate the cash register and void transactions as needed, following all HMSHost cash handling policies and procedures.
  • Transfer supplies and equipment between storage and work areas by hand or use of a hand truck.
  • Implement product rotation based on product code dates in warehouse and concepts, order product, and participate in physical inventory counts as required.
  • Resolve customer complaints in a manner consistent with company policy, with customer satisfaction in mind.
  • Practice excellent food safety and sanitation practices and comply with HACCP standards.
  • Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management.


Requirements


  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role, preferably in the restaurant industry.
  • Excellent communication and leadership skills, with the ability to motivate and train team members.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Knowledge of food safety and sanitation procedures, with the ability to maintain a clean and safe work environment.
  • Ability to operate a cash register and handle cash transactions accurately.


Benefits


  • Competitive hourly rate of $18-$20 per hour, depending on experience.
  • Free meals while on shift.
  • Flexible scheduling to accommodate your needs.
  • Tips and weekly secret shopper bonuses to recognize your hard work and dedication.
  • Opportunities for advancement within the company.
  • A fun and fast-paced work environment with a team that's passionate about serving up the best burgers in the country.


Estimated Salary

Based on industry standards and the requirements of the role, the estimated salary for a Shift Leader at Five Guys is $40,000 - $50,000 per year, depending on experience.



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