Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager
Lead a team of dedicated professionals to deliver exceptional guest experiences and drive business results at Krystal Restaurants LLC.
- Develop People
- Empower team members to deliver WOW service and achieve their full potential through coaching, training, and development opportunities.
- Create a positive and inclusive work environment that fosters teamwork, respect, and open communication.
- Recognize and reward team members for their contributions and achievements.
- Create Great Guest Experiences
- Deliver a fresh, friendly, and fast service experience that exceeds guest expectations and builds loyalty.
- Serve as a role model to create WOW guest experiences and set clear expectations for team members.
- Take ownership of guest feedback and use it to drive improvements and enhancements.
- Brand Champion
- Represent Krystal Restaurants LLC in the community and drive business growth through local marketing and events.
- Build and leverage community relationships to drive business and maximize catering opportunities.
- Champion and implement company-wide promotions, product launches, and product samplings.
- Business Planning
- Maintain the balance between providing a high-quality employee and guest experience and achieving financial goals.
- Develop and maintain Krystal 9 operating systems to drive efficiency and productivity.
- Monitor business performance and make data-driven decisions to drive growth and improvement.
- Maintain Facility
- Ensure the restaurant is a safe, sanitary, and appealing place for everyone.
- Monitor and maintain compliance with health, safety, cleanliness, security, and fire policies and regulations.
- Identify and address any facility-related issues promptly and effectively.
Requirements
- 3+ years of management experience in the restaurant industry.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
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