Restaurant Operations Manager
4 days ago
About the Role:
As a Shift Leader at Five Guys, you will be responsible for implementing all standard operational procedures and ensuring that every customer receives exceptional service. You will work closely with management to coordinate on-the-job training for new associates and monitor the day-to-day activities of subordinates.
Key Responsibilities:
* Monitor and observe the day-to-day activities of subordinates and coordinate breaks for hourly associates
* Complete opening, daily, and closing procedures/checklists in accordance with company policies/procedures
* Coordinate with management for on-the-job training of new associates
* Operate cash register and void transactions as needed while following all HMSHost cash handling policies and procedures
* Transfer supplies and equipment between storage and work areas by hand or use of a hand truck
* Implement product rotation based on product code dates in warehouse and concepts, order product, and participate in physical inventory counts as required
* Resolve customer complaints in a manner consistent with company policy and with customer satisfaction in mind
* Practice excellent food safety and sanitation practices and comply with HACCP standards
* Monitor compliance with safety guidelines, build awareness about safety, and report any safety concerns to management
Benefits:
* Free meals
* Flexible scheduling
* Tips and weekly secret shopper bonuses
* Advancement opportunities
* Fun, fast-paced work environment
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